Customer Service & Shopping Information
Shipping charges shown during check out and in the confirmation email are estimated charges, prior to shipping your items Janine Marie reserves the right to change the Shipping and Handling charge.

Janine Marie uses Federal Express, Ground and occassionaly USPS to ship our products. We make every effort to have accurate shipping costs from our these shipping companies; however, numerous factors can result in estimated shipping charges that are inaccurate:
 • We have the most recent Federal Express shipping data, however, Federal Express can change their fee schedule at anytime.
 • Federal Express adds a surcharge for all shipments to a residential address, we reserve the right to add this surcharge to your order total based on Federal Express's determination of a residential address.
 • Recent gas prices has also added a fuel surcharge to all shipping costs which we can not esimtate, we reserve the right to add a fuel surcharge to your order.
 • If the actual shipping cost differs greatly from the estimated charge Janine Marie will inform you of the new total via email confirmation.

Additional shipping information:
 • Federal Express does not ship to P.O. Boxes.
 • Orders are shipped Mondays - Fridays, from the San Francisco - Bay Area.
 • Orders are shipped as the product becomes available.
 • Additional shipping charges will apply for orders that have multiple shipments.
 • When your item is shipped we may notifiy you by email.  • Shipping charges are not refundable.